Legal
Refund Policy
Last updated: January 1, 2026
1. Digital Products Policy
Due to the nature of digital products, all sales are final once the product has been delivered. However, we understand that issues may arise, and we are committed to customer satisfaction.
2. Eligibility for Refund
You may be eligible for a refund under the following circumstances:
- The product was not delivered within the specified timeframe
- The product is significantly different from its description
- Technical issues prevent you from accessing the product
- Duplicate purchase was made in error
3. Refund Request Process
To request a refund, please follow these steps:
- Contact our support team within 14 days of purchase
- Provide your order number and email address
- Explain the reason for your refund request
- Our team will review your request within 3-5 business days
4. Refund Timeline
If your refund is approved:
- Refunds will be processed within 5-10 business days
- The refund will be issued to the original payment method
- Bank processing times may vary
5. Non-Refundable Items
The following are not eligible for refunds:
- Products that have been fully downloaded or accessed
- Requests made after 14 days from purchase date
- Products purchased during special promotions (unless specified)
6. Exchanges
We do not offer exchanges for digital products. If you would like a different product, please request a refund for the original purchase and place a new order.
7. Contact Us
For refund requests or questions about this policy, please contact us at:
TECH HATCH LLC
2400 Central Park Blvd, Denver, CO 80238
Email: info@hatchcloudtech.com
Phone: +1 734 404 8377